Terms & Conditions

Effective Date: July 1, 2025

These Terms & Conditions (“Terms”) govern your participation in American IT Department’s (“AITD,” “we,” “us”) SMS messaging program. By opting-in, you agree to these Terms.

 

  1. Program Description
    We send appointment reminders, service updates, and support notifications to customers who have booked services via our website (https://americanitdepartment.com) or customer portal and have expressly opted-in to receive SMS messages.

  2. Opt-In Method
    Consent is collected through a dedicated checkbox on our web forms or via explicit text-message signup. By providing your mobile number and checking the SMS consent box, you agree to receive messages from AITD.

  3. Cancellation Instructions
    You may cancel SMS messaging at any time. Simply reply STOP to any message you receive. We will confirm your unsubscribe status, and no further SMS messages will be sent unless you opt-in again.

  4. Support Information
    For assistance, reply with HELP or contact us directly at [email protected].

  5. Message Rates
    Standard messaging rates (per SMS) charged by your carrier will apply.

  6. Data Rates
    Data fees may apply when receiving or downloading multimedia messages (MMS) or when using our portal to view links and attachments.

  7. Supported Carriers
    We work with all major U.S. wireless carriers—including AT&T, Verizon, T-Mobile, Sprint, US Cellular—and most regional and MVNO providers. If your carrier is not supported, you may not receive all messages reliably.

  8. Age Restriction
    You must be at least 18 years old (or the age of majority in your state) to enroll in our SMS program. By opting-in, you represent that you meet this requirement.

  9. Message Frequency
    You may receive up to 10 messages per month, including confirmations, reminders, and occasional announcements. Actual frequency depends on your bookings and service interactions.

  10. Privacy & Data Use
    Your information will be handled in accordance with our Privacy Policy (https://americanitdepartment.com/privacy-policy/). We will not share your mobile number for any purpose other than AITD communications.

  11. Carrier Liability
    Carriers are not liable for delayed or undelivered messages. Delivery speeds and message quality depend on carrier networks.

  12. Changes to Terms
    We may update these Terms at any time. Material changes will be communicated via email or on our website before taking effect. Continued participation after changes constitutes your acceptance.

  13. Emergency Notices
    This service is not monitored 24/7 and should not be used for emergency communications. In emergencies, please dial 911 or your local emergency services.

  14. Contact Us
    Questions about these Terms? Email us at [email protected]