Privacy Policy

Effective Date: June 27, 2025

This Privacy Policy applies to https://americanitdepartment.com (the “Site”) and any related customer portals owned and operated by American IT Department (“American IT Department,” “AITD,” “we,” or “us”). This Policy explains how we collect, use, disclose, and protect your personal information, and your choices regarding that information. It is designed to meet U.S. privacy requirements and support A2P 10DLC (Application-to-Person 10-Digit Long Code) compliance for SMS communications.

1. Information We Collect

1.1. Information You Provide

Contact Information: Name, email address, mailing address, phone number (including mobile number for SMS).
Account Credentials: Username, password, unique identifiers.
Billing & Payment Information: Billing address, payment card details (processed securely via third-party payment providers; see Section 4).
Company Details: Company name, address, business type.
Communications: Any content you submit via contact forms, support tickets, or surveys.

1.2. Automatically Collected Information

Log Data: IP address, browser type, operating system, referring/exit pages, date/time stamps, and clickstream data.
Cookies & Tracking: Cookies, web beacons, and similar technologies to analyze usage, administer the Site, and gather demographic information.
Analytics: Third-party services (e.g., Google Analytics) to understand Site performance and user behavior.

2. How We Use Your Information

We use personal information to:

Provide, operate, and maintain our services and customer portal
Authenticate and administer your account
Process billing and support requests
Send transactional messages (e.g., account notifications, password resets)
Deliver marketing communications, newsletters, and promotional offers (with your consent)
Send SMS notifications and alerts in compliance with A2P 10DLC requirements
Respond to inquiries and customer-service requests
Improve our Site, services, and marketing efforts
Conduct internal research, audits, and analysis
Comply with legal obligations and enforce our agreements

3. SMS Messaging & A2P 10DLC Compliance

We may send SMS or MMS messages to your mobile number for transactional and promotional purposes. To comply with A2P 10DLC:

Consent: You opt in when you provide your number or explicitly check an SMS consent box.
Identification: Messages will identify American IT Department as the sender.
Frequency & Coverage: Frequency and message types will be disclosed at opt-in.
Opt-Out: Reply “STOP” at any time to unsubscribe from marketing messages. For assistance, text “HELP” or contact us (see Section 12).
Privacy: We store your SMS consent records and treat your mobile number as personal information under this Policy.

4. Service Providers & Third Parties

We share your data with:

Payment processors for secure handling of billing information (PCI-compliant).
Hosting and infrastructure providers to operate our Site and portal.
Email and SMS delivery vendors for transactional and marketing communications.
Analytics providers for usage insights.
Customer-support platforms to manage inquiries and tickets.

Each vendor is contractually bound to use your data only as needed to perform services for AITD and to keep it confidential.

5. Legal Disclosures

We may disclose personal information when required by law, subpoena, or governmental request, or to protect our rights, property, or safety—and the rights, property, or safety of our users or others. In the event of a merger, sale, or acquisition, your information may be transferred; we will notify you of any material changes.

6. User Rights & Choices

Access & Portability: You may request a copy of the personal data we hold about you.
Correction & Deletion: You can update or delete your information via your account settings or by contacting us.
Opt-Out of Marketing: Unsubscribe links are included in all marketing emails, or email [email protected]. For SMS, reply “STOP.”
Do Not Track: Our Site does not respond to browser “Do Not Track” signals; see our cookie controls below.

Requests will be addressed within a reasonable timeframe.

7. Data Retention

We retain your personal data as long as your account is active or as needed to provide services. We may also retain information to comply with legal obligations, resolve disputes, enforce our agreements, and for internal reporting.

8. Cookies & Tracking Technologies

You can control cookie preferences through your browser settings. Disabling cookies may limit functionality. For Flash cookies, see Adobe’s instructions at http://www.adobe.com.

9. Analytics & Log Files

We collect standard log data and use analytics tools to track trends and administer the Site. This information is not linked to personally identifiable data except as described in Section 2.

10. Security

We implement industry-standard technical and organizational measures (TLS encryption, access controls, regular security reviews) to protect your data. However, no method of transmission or storage is 100% secure.

11. Third-Party Links & Widgets

Our Site may contain links to third-party sites or social media features (e.g., Facebook Like button). These are governed by the third party’s privacy policies; we encourage you to review them.

12. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from anyone under 13. If we learn we have inadvertently collected such data, we will delete it.

13. Changes to This Policy

We may update this Policy periodically. When we make material changes, we will notify you via email or a prominent notice on our Site prior to the change taking effect. Please review this Policy regularly.

14. Contact Us

If you have questions or requests regarding this Policy, please contact our Privacy Team:

Email: [email protected]
Phone: 754-757-8000
Mail & Online: Visit https://americanitdepartment.com/contact-us