#Services

Co-Managed IT

Get the helping hand , specialized expertise, IT management, and automation tools to collaborate with your current IT staff
Co-Managed IT

Your IT team is drowning in tickets. Let's throw them a lifeline so they can actually drive your business forward.

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Here's the problem you're facing

Your internal IT person (or small team) is brilliant – but they’re spending all day putting out fires instead of working on the projects that could transform your business. They’re stuck answering “my printer won’t work” calls when they could be implementing systems that give you a competitive edge.

What this looks like in your world

If you’re running a law firm:

Your IT team wants to build better case management workflows and integrate your practice management software, but they’re too busy resetting passwords and troubleshooting email issues to focus on what really matters.

If you’re in healthcare:

Your technical staff knows exactly how to optimize your EMR system and improve patient data workflows, but they can’t get there because they’re constantly dealing with basic connectivity issues and routine maintenance.

If you’re in financial services:

Your IT team has ideas for better client portals and more efficient trading platforms, but they’re buried under daily support requests instead of building the systems that help you serve clients better.

Here's what changes when you work with us

We handle all the routine stuff – the tier-1 tickets, the basic troubleshooting, the everyday maintenance. Your IT team keeps doing what they do best (the strategic work that moves your business forward), while we take care of everything else.

What you get

  • Your IT team gets their time back: Instead of being reactive, they become strategic. They finally have time to work on those game-changing projects they’ve been putting off.
  • Better coverage: Your IT person can actually take vacation without everything falling apart. Our 24/7 team has your back when they’re not available.
  • Deeper expertise: Your team is great, but they can’t be experts at everything. Now they have access to specialists in networking, cybersecurity, cloud management, and compliance whenever they need them.
  • Faster response times: 93% of support calls get answered instantly. Your employees get help immediately instead of waiting for your internal team to get around to their issue.

The real value

Your IT becomes a competitive advantage instead of a cost center. Your internal team transforms from firefighters into innovators. Your employees get better support. Your business gets the technology foundation it needs to grow.

Is this right for your business?

If you answered “yes” to any of these, we should talk:

 

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    Your IT team is overworked and stressed

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    Your IT person can’t take time off without chaos

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    You’re struggling to hire good technical talent

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    You need expertise your current team doesn’t have

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    You want your IT team focused on growth, not maintenance

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    Ready to give your IT team the support they deserve?

Let’s discuss how co-managed IT can transform your internal team from overwhelmed to strategic. We’ll show you exactly how to keep your best people while giving them the backup and expertise they need to do their best work.

What Co-Managed IT Looks Like With Us.

Co-managed IT support is exactly what it sounds like: instead of your technical staff handling all things IT, they share the workload with our large team of experts.  

We take care of the everyday stuff like tier-1 tickets, leaving your internal team with more time to tackle those game-changing, needle-moving, business-boosting projects.

Have a large IT department.

Co-managed IT allows you to plug into a large team of IT experts without the cost and hassle of searching for, hiring, training, and managing new IT staff.

Have the best of both worlds.

Your internal IT team brings a lot to the table, and so do we, including advanced automation capacities and a 24/7/365 support desk. Why not have both?

Have system monitoring 24/7/365.

Our team of specialists is at your beck and call 24/7/365, which means your IT staff can call in sick and take vacations without it adversely affecting your business.

IT is complicated.

It’s unrealistic to expect your small in-house IT team to be experts on networking, backup & disaster recovery, compliance, infrastructure, cloud management — the list goes on. Why depend on 1-2 people when you can have an entire department for a reasonable price?

Get instant technical support.

Resolve potential issues before they impact your business with continual monitoring and maintenance of your network and devices. Our 24/7/365 live support desk answers 93% of tech support calls instantly, and 100% of messages get a call back in less than 15 minutes. The world moves fast. You can count on us to help you keep up.

Experience convenience.

You shouldn’t have to track down technicians to troubleshoot your network problems. What you deserve is a managed IT department proactively monitoring and maintaining your entire IT infrastructure. We prevent problems with 24/7 vigilance and fix any issues that do arise without needing to be asked. Simple and hassle-free.

The right co-managed IT solution is a cost-effective way to access the talent and resources you need to support your company’s growth.

With The 20 MSP’s co-managed IT services, you can save time, save money, and save your IT staff from burnout. Get in touch today to learn more.

What Sets Us Apart

Always Available: Our acclaimed support desk is 100% U.S.-based and available with live-answer help 24/7/365.

Crystal Clear: Co-managed IT begins and ends with communication, which is why we meet regularly with your internal IT team to review and refine escalation protocols, access controls, and roles.

Lightning Fast: We answer 93% of support calls instantly and respond to 100% of messages in 15 minutes or less.

Super Secure: From our SOC-2 certification to our need-to-know basis for access controls, every aspect of our approach is designed with security top of mind.

Talent Retention. Solved.

Is your organization stuck in a loop of hiring and training technical staff, only to watch them leave?

Instead of spending years – and a lot of money – building your IT ‘dream team’ from scratch, you can access our battle-tested team of experts right away for a fair and predictable monthly fee.

Is your company a good candidate for co-managed IT?

A “yes” to any of the following indicates that you might benefit from a co-managed IT partner…

  • Is your internal IT team overworked?
  • Does your internal team lack expertise in some key areas?
  • Can your IT staff take time off without it significantly impacting operations?
  • Are you finding it difficult/expensive to hire/retain IT talent?
  • Are you a growth-minded bank or financial institution?
  • Would your company benefit from faster response times to IT support requests?

The right co-managed IT solution is a cost-effective way to access the talent and resources you need to support your company’s growth.

With The 20 MSP’s co-managed IT services, you can save time, save money, and save your IT staff from burnout.

Get in touch today to learn more.

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What Our Clients Say

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Ready to elevate your business with smarter IT solutions?

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